Privacy Policy

Titan Finance Brokers ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a responsible, transparent, and secure manner.

We understand the importance of safeguarding your personal information and are committed to complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or engage our mortgage and finance broking services.

Who We Are

Titan Finance Brokers is an Australian mortgage and finance brokerage based in Melbourne, Victoria, assisting clients across Australia.

Luke Phillips is an authorised Credit Representative (No. 579840) of Broker ACL Pty Ltd, the holder of an Australian Credit Licence (ACL).

We provide assistance with:

  • Home Loans

  • First Home Buyer Finance

  • Investment Loans

  • Refinancing

  • Commercial Finance

  • Asset & Equipment Finance

What Personal Information We Collect

Depending on the services you request, we may collect information including:

  • Your name

  • Date of birth

  • Residential and postal address

  • Telephone number

  • Email address

  • Employment details

  • Income and expenses

  • Assets and liabilities

  • Identification documents

  • Bank account information

  • Credit information

  • Information about your finance requirements

  • Information submitted through our website enquiry forms

Where required, we may also collect sensitive information with your consent.

Why We Collect Your Information

We collect your personal information so we can:

  • Assess your borrowing capacity

  • Recommend suitable finance solutions

  • Prepare and submit finance applications

  • Verify your identity

  • Meet our legal and regulatory obligations

  • Communicate with you throughout the lending process

  • Provide ongoing customer support

  • Improve our products, services and website

How We Collect Information

We generally collect information directly from you through:

  • Telephone conversations

  • Email correspondence

  • Face-to-face meetings

  • Online enquiry forms

  • Loan applications

  • Video appointments

With your permission, we may also obtain information from:

  • Lenders

  • Credit reporting bodies

  • Your accountant or solicitor

  • Real estate agents

  • Employers

  • Other professionals assisting with your application

How We Use Your Information

Your information is only used for purposes related to providing finance and mortgage broking services.

This includes:

  • Comparing suitable lenders

  • Preparing finance applications

  • Managing your loan process

  • Communicating with lenders

  • Providing updates on your application

  • Complying with Australian laws and regulations

From time to time we may contact you regarding finance reviews, refinancing opportunities or other services that may benefit you. You can opt out of marketing communications at any time.

Who We May Share Your Information With

Where necessary, your personal information may be disclosed to:

  • Banks and lenders

  • Non-bank lenders

  • Mortgage insurers

  • Loan processing providers

  • Credit reporting bodies

  • Broker ACL Pty Ltd

  • Government agencies where required by law

  • Identity verification providers

  • Professional advisers such as accountants and solicitors

  • Technology and IT service providers

We only share information necessary to provide our services or where required by law.

Overseas Disclosure

Some technology providers used by Titan Finance Brokers may store information on secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information remains protected and handled in accordance with Australian privacy requirements.

Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us understand:

  • How visitors use our website

  • Which pages are most popular

  • How we can improve website performance

You can disable cookies through your browser settings, although some website functions may not operate correctly.

Website Analytics

We may use analytics tools to understand website traffic and improve our online services.

Information collected may include:

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referral websites

This information is anonymous and cannot usually identify you personally.

Security of Your Information

Protecting your information is extremely important to us.

We use reasonable administrative, technical and physical safeguards to protect your information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Modification

  • Disclosure

While no electronic system can guarantee absolute security, we continually work to protect your personal information.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you at any time.

If any information is inaccurate or out of date, please let us know so we can correct it.

Requests can be made using the contact details below.

Making a Privacy Complaint

If you believe we have breached your privacy, please contact Titan Finance Brokers first.

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

Phone: 1300 363 992

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on our website.

Effective Date: 4 August 2026

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us and we will be happy to assist.